Privacy Policy
Canuck Windows respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information provided through our website, phone calls, estimates, and service interactions.
We collect and use personal information only for purposes a reasonable person would consider appropriate to provide our services. Where required, we obtain your consent before using your information for additional communications such as promotional messages.
Information We Collect
To provide estimates, schedule service, and communicate with customers, we may collect personal information such as:
- Name
- Address or service location
- Email address
- Phone number
- Project details and property information
- Payment or financing information (when applicable)
Information may be collected when you:
- Submit a contact or quote form
- Call or text our office
- Request an estimate
- Schedule service
- Apply for financing
- Communicate with our team by email or messaging
We may also keep records of correspondence for customer service, scheduling, and support purposes. We collect only the information reasonably necessary to provide services and communicate with you.
How We Use Your Information
We use the information you provide to:
- Respond to inquiries and provide estimates
- Schedule and perform services
- Communicate about appointments and projects
- Process payments or financing applications
- Provide customer support
- Improve our services and operations
- Send requested updates or service-related messages
We do not sell or rent your personal information to third parties.
Information may be shared only when necessary to operate our services, such as with:
- Payment processors
- Financing providers
- Suppliers or subcontractors involved in your project
- Technology and scheduling service providers
These third parties are required to handle your information securely and only for service-related purposes.
Website Data & Analytics
Our website may automatically collect non-identifying information such as:
- Browser type
- Device information
- Pages visited
- General location data
This information helps us understand website usage and improve functionality. We may use cookies or analytics tools for this purpose. You may disable cookies in your browser settings if you prefer. By continuing to use our website, you consent to this data collection unless disabled in your browser.
Text Messages & Communications
If you provide your phone number, you may receive calls or text messages related to:
- Estimates
- Appointment scheduling
- Project updates
- Customer service follow-up
You may opt out of text communications at any time by replying STOP or contacting us directly. Standard message and data rates may apply.
Data Security
We take reasonable administrative, technical, and physical precautions to protect your information from unauthorized access, misuse, or disclosure. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your personal data.
Children’s Privacy
Our services are intended for adults, property and business owners only. We do not knowingly collect personal information from individuals under the age of 13.
Accessing or Updating Your Information
You may request to review, update, or correct your personal information by contacting us. We may verify your identity before making changes to protect your privacy and security.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
- Canuck Windows
- +1 (587) 296-6699
- Monday – Friday
- 9:00 AM – 5:00 PM